AI-POWERED SHIPMENT OPERATIONS

Catch Delivery Issues Before Your Customers Do

FulfillIQ monitors your shipments, detects delays and delivery exceptions, and gives your team the evidence, customer update and next action in one place. Connect Shopify or import shipments directly.

Create your workspace Open an example ticket

You control what can be sent automatically Every action is timestamped Secrets stay server-side

Fewer support surprisesClear ownershipEvery case followed through

Monitored8

Open tickets3

Policy approval1

Ticket queue

Prioritised by urgency

No movement for 80 hoursAmelia Brooks · Order #1048 · Royal Mail

Approval required by policyFIQ-000123

FIQ-000123

Stuck in transit

Medium priority

Evidence checked

The delivery window has passed with no new scan. A customer update is prepared and the next tracking review is scheduled.

Next actionApprove customer update

This merchant requires approval for this type of update. Other updates can be sent automatically when permitted.

Built for post-purchase operations

Shopify fulfillments

Tracking exceptions

Controlled updates

Resolution history

Try the workflow

Choose the delivery problem. See what FulfillIQ does next.

Every path is built from the merchant’s rules. FulfillIQ detects the signal, assembles the evidence, and moves the ticket to the next permitted action.

Carrier signal72 hours without a new scan

FULFILLIQ TICKET

Stuck in transit

Medium priority

Rule matched

Ticket opened

Evidence assembled

Update prepared

Prepared under your policy

“Your parcel is taking longer than expected. We’re watching it and will update you again tomorrow.”

NEXT ACTIONApprove this update — or send automatically when your policy allows it. Recheck tracking tomorrow

What you gain

Give every shipment problem an owner, a next action, and a finish line.

Your team sees only the exceptions that need attention. Customer updates can be approved by staff or sent automatically under the rules you set, while every case stays tracked through to resolution.

PROACTIVE DETECTION

Know sooner

FulfillIQ watches dispatched orders against carrier events and your delivery promises, so the problem reaches your team before the complaint does.

Monitoring active

CONTROLLED ACTION

Act safely at speed

Choose which updates need approval and which can be sent automatically. Refunds and other actions only run within the permissions and limits you set.

Merchant policy enforced

FOLLOW-THROUGH

Finish every case

Ownership, customer updates, carrier evidence, and the next review date remain together until the shipment is resolved and recorded.

Next review scheduled

A real operational moment

At 09:12, the carrier reports a failed delivery.

By 09:13, the problem is already owned. The team can see what changed, who needs to act, and when the ticket must be reviewed again.

Inspect the full ticket

09:12

Carrier exception receivedDelivery attempt failed

09:12

Ticket FIQ-000123 openedPriority set from your SLA

09:13

Customer update preparedWaiting for one approval

Tomorrow

Follow-up already scheduledRecheck if there is no new scan

From dispatch to resolution

One owner. One next action. No forgotten follow-up.

Shopify sends the fulfillment

Order, customer, carrier, service, and tracking number enter the workspace.

Tracking is monitored

New carrier events are checked against delivery promises and issue rules.

A ticket opens

The issue, priority, evidence, next action, and review date stay together.

Your team resolves it

Approve a draft, contact the courier, escalate, review again, or close with a resolution.

Control is part of the product

Automate the work. Keep control of the decisions.

FulfillIQ can detect issues, assemble evidence, prepare updates and run actions you explicitly permit. You decide what needs approval, what can happen automatically, and where the limits are.

See the automation controls

You decide what sends automatically

Choose which customer and courier messages require staff approval and which FulfillIQ can send automatically.

Every decision can be reconstructed

Carrier events, rules, drafts, approvals, actions, reviews, and the final resolution stay on one timeline.

Credentials stay behind the interface

Production service credentials remain on the server and never enter the customer-facing browser bundle.

Automation stays within your rules

FulfillIQ checks your permitted actions, limits and contact-frequency rules before any automated action runs.

Clear scope

Clear about what it does. Clear about what remains your decision.

What FulfillIQ does

Monitors tracking after dispatch
Detects delivery exceptions
Opens and prioritises shipment tickets
Prepares customer updates and evidence
Sends updates automatically when permitted
Runs eligible actions within your configured limits
Schedules follow-up until resolution

What stays under your control

Delivery promises and escalation rules
Which messages need approval
Which messages can send automatically
Refund triggers, waiting periods and value limits
Replacement and carrier-claim rules
Verified sender and courier contact channels

FulfillIQ pricing

Choose the shipment volume that fits your operation.

Every plan supports staff approval or automatic sending according to your configured rules.

Starter

£119/month

Billed monthlyUp to 1,000 monitored shipments/month

For smaller stores that want proactive shipment monitoring and customer communication.

1 store
Up to 1,000 monitored shipments/month
Core delivery exception detection
Shipment ticket workspace
Customer updates
Staff-approved OR automatic messages according to merchant rules
FulfillIQ managed inbox
Approval and automation rules
Basic analytics
Scheduled follow-up until resolution

Additional monitored shipments£0.12 each

Choose Starter

GrowthRecommended

£329/month

Billed monthlyUp to 3,000 monitored shipments/month

For growing stores that need more volume, automation and control.

Up to 3,000 monitored shipments/month
Everything in Starter
Multiple stores
Your own branded customer-support email
More advanced automation rules
Advanced rules and analytics
More team users
Staff-approved OR automatic customer messages
Scheduled follow-up until resolution

Additional monitored shipments£0.12 each

Choose Growth

Scale

£799/month

Billed monthlyUp to 7,500 monitored shipments/month

For higher-volume operations that need greater automation and team capabilities.

Up to 7,500 monitored shipments/month
Everything in Growth
Multiple stores
Larger team access
Full automation/rule capabilities
Advanced reporting
Priority support
Branded customer communication
Staff-approved OR automatic customer messages

Additional monitored shipments£0.12 each

Choose Scale

Need more than 7,500 shipments per month? Talk to us about Enterprise.

Questions before you connect

Useful answers, without the fine-print fog.

Do I need to buy labels through FulfillIQ?+

No. FulfillIQ monitors tracking numbers already attached to fulfilled Shopify orders.

Will it contact customers automatically?+

Only if you want it to. You choose which types of customer updates FulfillIQ can send automatically and which require staff approval. These rules can be configured by situation and channel, so automation never means giving up control.

What happens when a carrier cannot be contacted automatically?+

The ticket shows the required action and prepares a copyable message for a verified carrier support channel.

Does FulfillIQ decide refunds or replacements?+

No. You define the eligibility rules, waiting periods and value limits. FulfillIQ can carry out an eligible action automatically only when you have explicitly permitted it; otherwise it is presented to your team for review.

See the real workflow

See what your team would know before the next “where is my order?” message arrives.

Explore the demo Create workspace